Our cloud based lost & found application boasts industry-leading features. Automatic updates allow us to bring you new features faster. See something that is missing? Give us a shout and we will work on including it in our next release!
Keep record of items that are found on your property. Each item receives a unique ID and searching is a breeze.
Can't find your guest's lost item? No worries! Keep track of guest inquiries and match them up when you find their item.
Sometimes your guest doesn't know where they lost their item. We notify your guest for you through text and email.
Print shipping labels, track packages, and schedule pickups. Need help? We are shipping experts and are here for you!
We help you get great reviews! Each notification sent to guests includes a review link. Your guests will love you.
Protecting your information is our top priority. We don't store credit cards on our server and all PII information is encrypted.
See what our lost & found solution can do for you!
Lost & found can be a hassle, but it is an undeniable reality for all businesses that cater to guests. Exceptional hotels, restaurants, and transportation companies know that it is their responsibility to make sure that guests are reunited with their lost items. A lost & found system allows you to go the extra mile to delight your guests without placing a tremendous burden on your staff.
Keep up to date with our newest features and news about lost & found!
Lost and found may be one of the most overlooked operational activities in the hospitality industry. From a guest's perspective, the fact that many hotels do not recognize the importance of returning lost items to their rightful owners is disconcerting. This article will explore the 5 areas for improvement that hoteliers and other hospitality professionals should consider when looking to improve guest service.
Shipping, for many, is a confusing subject. This is especially true when your business does not ship every day. Hotel managers are burdened with the task of shipping their guest's lost items. Many may not know where to start or which shipping carrier to pick. This article will review the main shipping options available and seeks to explain some of the pain-points that you may experience when jumping into the world of logistics.
Here's what our users and their guests say about our service!
Cloudsurfing_G, via TripAdvisor
"When I checked out and arrived at the airport, I realized that I left my iPad in my room, a quick phone call later to the hotel and everything was under control, the duty manager arranged for it to be mailed to the UK and for me to rest assured that the iPad was in safe hands - I am now reunited with this and so happy with the personal service I received"
Lana, Hotel General Manager
"We have been using Item Rescue for almost two years now. It helps make logging, tracking, and shipping lost and found so organized and efficient. We have tried shipping lost and found to guests several different ways. This program has made it so much easier. The hotel does not have to be involved in charging the guest or collecting money from C.O.D. shipping. Any front desk agent can help the guest and get the lost and found item on the way to them. The system emails tracking to the guest. They always know where the package is during the shipping process. Our guests love this feature. We would highly recommend using Item Rescue. It has been a fantastic solution for lost and found for our hotel."
kenpatSydney, via TripAdvisor
"We forgot a bunch of our clothes in the hotel room. The staff was very helpful and shipped our clothes back quickly. Thanks so much Crystal Inn! A perfect stay and one of the most memorable travel experiences!"
eli1977, via TripAdvisor
"Staff were very helpful, gladly received items that were shipped to me and had a tracking system to keep items secured."
Vanessa, Hotel General Manager
"We love our lost and found log. Its invaluable. Also we love, love that it sends our guests a message for left items. We have had tons of good feedback about how great that is and how more hotels should do that. It often catches people before they leave town so they can get their items sooner as well!!"