Keep up to date with hospitality info and news about lost & found!
Lost and found may be one of the most overlooked operational activities in the hospitality industry. From a guest's perspective, the fact that many hotels do not recognize the importance of returning lost items to their rightful owners is disconcerting. This article will explore the 5 areas for improvement that hoteliers and other hospitality professionals should consider when looking to improve guest service.
Shipping, for many, is a confusing subject. This is especially true when your business does not ship every day. Hotel managers are burdened with the task of shipping their guest's lost items. Many may not know where to start or which shipping carrier to pick. This article will review the main shipping options available and seeks to explain some of the pain-points that you may experience when jumping into the world of logistics.
Far too many hotels take a passive approach with their lost and found. In fact, the industry average for lost item returns is less than 6%. For an industry with a focus on customer service, this metric is unfitting.
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