"When I checked out and arrived at the airport, I realized that I left my iPad in my room, a quick phone call later to the hotel and everything was under control, the duty manager arranged for it to be mailed to the UK and for me to rest assured that the iPad was in safe hands - I am now reunited with this and so happy with the personal service I received"

"We have been using Item Rescue for almost two years now. It helps make logging, tracking, and shipping lost and found so organized and efficient. We have tried shipping lost and found to guests several different ways. This program has made it so much easier. The hotel does not have to be involved in charging the guest or collecting money from C.O.D. shipping. Any front desk agent can help the guest and get the lost and found item on the way to them. The system emails tracking to the guest. They always know where the package is during the shipping process. Our guests love this feature. We would highly recommend using Item Rescue. It has been a fantastic solution for lost and found for our hotel."

"We forgot a bunch of our clothes in the hotel room. The staff was very helpful and shipped our clothes back quickly. Thanks so much Crystal Inn! A perfect stay and one of the most memorable travel experiences!"

"Staff were very helpful, gladly received items that were shipped to me and had a tracking system to keep items secured."

"We love our lost and found log. Its invaluable. Also we love, love that it sends our guests a message for left items. We have had tons of good feedback about how great that is and how more hotels should do that. It often catches people before they leave town so they can get their items sooner as well!!"